Q. When will I receive my email so I can add words, photos and video/audio to my online ad?
A. If you placed your newspaper print ad during business hours (8 a.m.-5 p.m. EST Monday-Thursday or 8 a.m.-6 p.m. EST Friday), you will receive your email within 2 hours. If your print ad was placed after business hours or over the weekend, you will receive your email the next business day.
Back to top
Q. I received my email -- now what?
A. The email you received will contain a link to click on or copy and paste into your Internet browser. You will need to login with the email address and password listed in the email and then follow the simple steps to make your ad stand out online.
 Click here to see a sample of what the email looks like.
Back to top
Q. What if I didn't get my email?
A. You may have a security issue, spam filter, an anti-virus program or firewall on your computer that's keeping the message from being delivered. Sometimes, one of these must be disabled in order to receive emails. Another possibility is that your ISP (Internet Service Provider) may be blocking the email. You will need to contact your ISP (AOL.com or Bellsouth.net for example) to allow the message to reach your inbox.
Please remember: If you placed your print ad Monday-Friday during regular business hours, you will receive your email within 2 hours. If your print ad was placed after regular business hours or over the weekend, you will receive your email the next business day. If you haven't received your email within these time frames, please email marketplace@pbpost.com or call (561) 820-3729 for assistance (Monday-Friday, 9 a.m.-6 p.m. EST). Email requests submitted after hours or over the weekend will be handled within 24 hours. Phone messages left after hours or over the weekend will be returned the next business day.
Back to top
Q. Where do I find my password?
A. Your password will be provided to you in the email we send that enables you to add photos and extra text into your online ad.
Click here to see where the password appears in your email.
Back to top
Q. What if I forget my password?
A. If you forget your password, a new one can be generated and emailed to you by clicking here and following the instructions. Once you receive your new password, you can either keep and use it or change it to something easier for you to remember by clicking the "Change Password" link on the left-hand side after you've logged in.
Back to top
Q. Why did the email I received tell me to use my existing password when I never got a password to begin with?
A. If your email states you should use your existing password and does not provide a new password, you have either placed previous ads with us or you are looking at a "Reminder Email" from The Palm Beach Post. We send a reminder to customers who have not yet logged in to add extra text and photos to their ad. Be sure to check for the original email in your Spam or Junk Mail folder. If you cannot find your original email and password, please contact marketplace@pbpost.com or call (561) 820-3729, Monday-Friday, 9 a.m.-6 p.m. EST.
Click here to see a sample of what a "Reminder Email" looks like.
Back to top
Q. The system won't accept my password and I can't log in. Why?
A. If this is the first time you have logged in to the Ad Wizard system using the password provided:
- Be sure that you are typing the password exactly as it appears in the email. Our system is case sensitive, which means you need to exactly match upper and lowercase letters.
- Try to copy and paste the password directly from your Ad Enhancement Email into the password box to assure it is entered correctly. Please see our "Troubleshooting" section for instructions on how to copy and paste.
- Your new password must be AT LEAST 6 characters and long and is case sensitive, which means you must match all lower and uppercase letters.
Back to top
Q. Why do I see a New User Registration page after logging in?
A. Please complete this form to help ensure the security of your Palm Beach Marketplace user account. You will only need to complete this form once. This page will not appear if you use the same email address to schedule ads.
Back to top
Q. What is a Screen Name?
A. A Screen Name helps to protect your privacy. Your Screen Name allows buyers to provide feedback without your full name or email address being displayed on your ad. Users who click on your Screen Name can view the feedback on you submitted by other buyers.
Back to top
Q. How can I change the email address that's associated with my account?
A. If your email address has changed or was entered incorrectly, please email marketplace@pbpost.com or call (561) 820-3729, Monday-Friday, 9 a.m.-6 p.m. EST. Email requests submitted after hours or over the weekend will be handled within 24 hours. Phone messages left after hours or over the weekend will be returned the next business day.
Back to top
Q. How is my privacy protected?
A. All information we collect is secured and will never be sold or provided to third parties unless required by legal authorities. Please feel free to review our privacy policy for additional information.
Back to top
Q. How do I add photos to my online ad?
A. You should have received an email containing a link to add extra text and photos to your online ad. Click on or copy and paste the link into your Internet browser and follow the simple instructions at the top of each page. You can add up to 8 photos by following these steps:
- Click the "Browse" button. A window should pop up so you can locate the photo you'd like to upload. Click here to see what this screen looks like.
- Select the photo you'd like to upload and click the "Open" button. Click here to see an example.
- Next, click the "Upload" button near the bottom of the screen. Click here to see an example.
- Follow the same steps to upload additional photos (up to 8).
- Please note that photos must be less than 2MB (2,048 KB) and in one of the following formats: jpg, gif, bmp, tif to be uploaded. You can determine the size of a photo by placing your curser over it, clicking the right mouse button and selecting "Properties." Look for the number next to “Size” to see how large your photo is. One way to reduce the size of your photo is to crop and reduce its dimensions using photo-editing software. Many digital cameras come with photo-editing software or you can click here for some tips on how to reduce photo sizes.
TIP: To help shorten upload time, we suggest uploading photos one at a time. After uploading each photo, repeat the above steps for each additional photo.
Back to top
Q. When I tried to upload a photo and my page just freezes. Why?
A. If you have a dial-up connection, photo uploads might take longer. To help shorten upload time, you likely need to reduce the size of your photos. Our system requires that photos be less than 2MB (2,048 KB) and in one of the following formats: jpg, gif, bmp, tif. You can determine the size of a photo by placing your mouse over it, clicking the right mouse button and selecting “Properties” and looking at the number next to “Size.”
One way to reduce the size of your photo is to crop and reduce its dimensions using photo-editing software. Many digital cameras come with photo-editing software or you can click here for some tips on how to minimize your photo. Please let us know if you continue to experience difficulty and our customer service team will look into the matter.
Back to top
Q. How many photos can I add to my online ad?
A. You can add up to 8 digital photos. The best way to generate photos suitable for the Web is with a digital camera, digital movie camera or desktop scanner. If you have a dial-up connection, photo uploads might take longer. To help shorten upload time, you likely need to reduce the size of your photos. Our system requires that photos be less than 2MB (2,048 KB) and in one of the following formats: jpg, gif, bmp, tif. You can determine the size of a photo by placing your mouse over it, clicking the right mouse button, selecting “Properties” and looking at the number next to "Size."
Back to top
Q. What photo formats are accepted and how large can photos be?
A. Photos must be less than 2MB and in one of the following formats: jpg, gif, bmp, tif. One way to reduce the size of your photo is to crop and reduce its dimensions using photo-editing software. Many digital cameras come with photo-editing software or you can click here for some tips on how to minimize your photo. Please let us know if you continue to experience difficulty and our customer service team will look into the matter.
Back to top
Q. I just added my photos - why can't I see them online yet?
A. If you upload photos Monday-Friday from 8 a.m.-6 p.m. EST, they'll be available on the site within 2 hours. Photos uploaded after business hours or over the weekend may not appear on the site until the next business day.
Back to top
Q. Can I return to add or delete photos later?
A. Yes, you can change or delete photos as many times as you wish while your ad is live on PalmBeachPost.com by clicking here or using the link in the email you received.
Back to top
Q. How do I download photos from my digital camera to my computer?
A. Many digital cameras come with software that helps you transfer photos from your camera's memory card to your computer. You will first need to install this software on your computer before you will be able to get images off your camera's memory card. Please refer to your camera's instruction manual on how to transfer photos using the software or if your camera did not come with included software.
General steps common to many digital cameras
- Connect your digital camera to your computer using a USB (Universal Serial Bus) cable. Most digital cameras come with a USB cable that connects the camera to a USB port on your computer. One end of the cable will plug into the camera, the other end into the computer.
- Once the camera has been turned on, your computer will automatically detect that a camera has been attached and open the software. If not, you may need to double-click on the software icon on your computer's desktop. Please refer to your camera's instruction manual if you are experiencing difficulties with this step. Please note: This step may differ depending on whether you are a PC or Mac user.
- After your photo files are displayed, follow the instructions provided with your camera's software program to save the photo files to your computer's hard drive. Tip: You may wish to rename your photo files before saving to your hard drive to make them easier to find for future use. Also, please note where on your hard drive you are saving the files.
- Once the photo files have been moved to your hard drive, you will be able to upload them to your classified ad by using the "Browse" button while enhancing your online ad to locate and select the photos you wish to include.
Back to top
Q. How many words can I add to my online ad?
A. You can add about 700 words (up to 3,500 characters) to your ad.
Please note: Any extra words you type will not appear with your printed newspaper ad.
Back to top
Q. I just added extra words to my ad -- why can't I see them online yet?
A. If you add text Monday-Friday from 8 a.m.-6 p.m. EST, it'll be available on the site within 2 hours. Text added after business hours or over the weekend may not appear on the site until the next business day.
Back to top
Q. Can I return to add or delete extra words later?
A. Yes, you can change or delete the text you add as many times as you wish while your ad is live on PalmBeachPost.com by clicking here or using the link in the email you received.
Back to top
Q. What file formats/sizes are supported when uploading a video or audio file to my online ad?
A. Video or audio files must be less than 4MB and in one of the following formats: aiff, avi, mpg, mov, wav, wmv.
Back to top
Q. Can I return to add or delete video/audio later?
A. Yes, you can change or delete your video or audio file as many times as you wish while your ad is live on PalmBeachPost.com by clicking here or using the link in the email you received.
Click here to see the screen where you can change or delete your video/audio file.
Back to top
Q. I just added my video or audio file -- why can't I see it online yet?
A. If you upload the file Monday-Friday from 8 a.m.-6 p.m. EST, it will be available on the site within 2 hours. Files uploaded after business hours or over the weekend may not appear on the site until the next business day.
Back to top
Q. What are my options for negotiating with buyers?
A. Once you've logged in to enhance your online ad, you can choose one of three methods to communicate with buyers:
- Buyers can email questions and offers directly to you, the seller.
This is a great option for all categories, especially real estate.
- Buyers can negotiate through email and pay online with a credit card.
This is a great option if you'd like to receive offers and accept payment online via credit card, debit card or bank account.
You must have a PayPal account in order to sell your item(s) to an interested buyer. PayPal allows anyone with an email address securely send and receive online payments using a credit card, debit card or bank account. If you don't have a PayPal account, you will be prompted to create one when someone purchases your item(s). Please note: PayPal is free for buyers but a small transaction fee may apply to sellers. Click here for more information on PayPal.
- Buyers can purchase your item(s) at a fixed price.
You set a price and buyers can purchase your item(s) online with a credit card. This option also requires you have a PayPal account. Click here for more information on PayPal.
Back to top
Q. How do I know if a buyer has made an offer on my item(s)?
A. You will receive an offer-notification email when someone makes an offer on your item(s).
Back to top
Q. How do I accept or reject an offer?
A. Click on or copy and paste the link in the offer-notification email into your Internet browser window, then login to your account. You can then view the offer and click an "Accept" or "Reject" icon. If you accept an offer, all other outstanding offers made by other buyers are automatically rejected.
Back to top
Q. How do I negotiate with buyers?
A. You can negotiate via email or by formally rejecting an offer using the "Reject" icon when logged into your account and typing your reasons for the rejection in the appropriate field.
Back to top
Q. What if I don't receive payment from a buyer?
A. If you don't receive payment, don't ship or deliver the item and please email marketplace@pbpost.com or call (561) 820-3729.
Back to top
Q. I'm having trouble signing into my account. How do I sign in?
A. The email you received contains a link to click on or copy and paste into your Internet browser. You will need to sign in with the email address and password that appears in the email and then follow the simple steps to make your ad stand out online by adding hundreds of extra words, up to 8 photos and a video or audio file.
Please be sure you're using the email address you gave to The Palm Beach Post when placing your print ad. Also be sure to enter the password exactly as it appears in the email you received from us, as our system is case sensitive.
If you continue to have problems, please email marketplace@pbpost.com or call (561) 820-3729, Monday-Friday, 9 a.m.-6 p.m. EST. Email requests submitted after hours or over the weekend will be handled within 24 hours. Phone messages left after hours or over the weekend will be returned the next business day.
Back to top
Q. What is a Screen Name?
A. A Screen Name helps to protect your privacy. Your Screen Name allows buyers to provide feedback without your full name or email address being displayed on your ad. Users who click on your Screen Name can view the feedback on you submitted by other buyers.
Back to top
Q. I entered all of my extra text but it didn't save. Why?
A. You have 60 minutes to type and save your extra text. Taking longer than 60 minutes could result in your session timing out and losing your extra text. We recommend typing and saving your text in a separate document on your computer so it will be easily accessible in case you need to retrieve it.
After adding extra details to your ad using our Ad Wizard tool, you must click on the "Next" button in order for the additional text to be saved.
Back to top
Q. Why aren't the changes or additions I made to my online ad appearing in my print ad?
A. Our Ad Wizard tool allows you to add extra text, photos and video to your online ad ONLY. Your print ad in The Palm Beach Post will feature the text you provided to our Classifieds Department. If you want to change the print ad you placed, please call (561) 820-4343, Monday-Friday, 8 a.m.-5 p.m. EST.
Back to top
Q. If I renew my ad, will the photos and text carry over to my new ad?
A. When renewing your ad, please inform our Classifieds department that you want to carry over photos and text to your renewed ad. Please call (561) 820-4343, Monday-Friday, 8 a.m.-5 p.m. EST.
Back to top
Q. Why did a few of my photos upload but not all of them?
A. Please check the size of your photos. Each photo must be no larger then 2MB and in one of the following formats: jpg, gif, bmp, tif. It may be that some of your photos are too large to be uploaded. One way to reduce the size of a photo is to crop and reduce its dimensions using photo-editing software. Many digital cameras come with photo-editing software or you can click here for some tips on how to reduce photo sizes.
Back to top
Q. Why am I having trouble uploading my photos?
A. If you have a dial-up connection, photo uploads might take longer. To help shorten upload time, you likely need to reduce the size of your photos. Our system requires that photos be less than 2 MB (2,048 KB) and in one of the following formats: jpg, gif, bmp, tif. You can determine the size of a photo by placing your mouse over it, clicking the right mouse button, selecting "Properties" and looking at the number next to "Size."
One way to reduce the size of your photo is to crop and reduce its dimensions using photo-editing software. Many digital cameras come with photo-editing software or you can click here for some tips on how to reduce photo sizes. Please let us know if you continue to experience difficulty and our technical team will look into the matter.
Back to top
Q. How can I check the size of my photos before I upload?
A. You can determine the size of a photo by placing your curser over it, clicking the right mouse button and selecting “Properties.” Look for the number next to “Size” to see how large your photo is. One way to reduce the size of your photo is to crop and reduce its dimensions using photo-editing software. Many digital cameras come with photo-editing software or you can click here for some tips on how to reduce photo sizes.
Back to top
Q. How do I cut and paste?
A. Follow these steps to copy and paste text and save time:
- Use your mouse to place your cursor at the very beginning of the text you want to copy.
- Click and hold the left mouse button while dragging your mouse over the text. This should highlight the text you want to copy.
- Release the left mouse button and then hover your pointer over the highlighted text.
- Right click the mouse and select "Copy" from the small gray menu that appears.
- Go to the area/page in which you would like to paste the copied text, right click your mouse again and select "Paste" from the small gray menu that appears. The text you copied should appear.
Back to top
| 